Help
How can we help?
Most answers are below. For anything else, write to support@usekado.app.
Contact us
Write to support@usekado.app. It helps to say which iPhone or iPad you use and what you expected to happen. Please do not send card numbers, passwords or one-time codes: we will never need them.
A card’s details look wrong
Card terms change often. Tell us the card and what is different (a fee, a credit, an earning rate, a transfer ratio) and, if you can, where you saw the new terms. We review the catalog by hand and publish fixes without an app release. Until then, trust the issuer over Kado.
Move your wallet to a new phone
If you signed in with Apple or Google, sign in with the same one on the new phone and your wallet is there. If you have been using Kado as a guest, your wallet is tied to the old phone: before you switch, open Settings, sign in with Apple or Google, and it moves to your account.
Export or delete your data
In Kado, open Settings. Your data saves a copy of your wallet. Account lets you delete your account, which permanently deletes your wallet and disconnects every AI assistant. Deleted data can remain in backups for up to 7 days.
Connect an AI assistant
Follow the guide at usekado.app/agents. It has one-tap setup for Cursor and VS Code and step-by-step instructions for Claude, ChatGPT and others. To see who is connected, undo a change or disconnect an assistant, open Settings, then AI agents, in Kado.
Reminders are not arriving
Check that notifications are allowed for Kado in your device’s Settings, and that Benefit reminders or Annual-fee reminders are on in Kado’s Settings. Reminders are set per device.